Bernie's Fine Meats
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Home > Terms and Conditions
 

Terms and Conditions

Order Online

Use our convenient online shopping cart to purchase Bernie’s products to serve in your home or as memorable gifts for family and friends.

When you've placed all desired items in your shopping cart and begin the checkout process, you'll be offered the opportunity to: (1) Order as a Returning Customer or (2) Create a New Customers (My) Account.

If you order as a Returning Customer: Data relating to your order (billing address, gift recipient names and addresses, etc.) will not be retained on our site. Thus, when returning to our site to place future orders, you'll need to input this information again.

If you create an Online Shopping (My) Account: Your billing address, shipping address (if different), gift recipient names and addresses will be retained in our secure database. This way, when you return to place future orders, you save time by not having to re-enter billing and shipping data. To help assure security of your credit card account numbers, we do NOT retain credit card numbers in your Bernie’s Online Shopping Account.

A short time after you submit your order, you'll receive an e-mail confirming the important details of your order. We recommend you print this order confirmation in case you ever want to reference details concerning your order.

Our web site employs the highest level of security to ensure your order and credit card information is treated with strictest confidence.

Order By Toll-Free Phone

If you prefer to place your order with one of our staff, call Toll-Free 1-800-883-6065 during our normal business hours. Please be sure to have your credit card handy when you call.

When placing your order by phone, please do NOT send a written confirmation of your order. This may result in your order being duplicated.

Payment & Pricing

For your convenience, we honor MasterCard and Visa credit cards.

If you prefer to pay by check or money order, please make payable to Bernie’s Fine Meats. Send with details of items you wish to purchase (i.e., description, price, quantity, billing address, shipping address, etc.) to the mailing address. Sorry, we cannot accept cash or C.O.D. orders.

Price discounts (product specials, corporate orders & online special offers) cannot be combined.

Shipping Options

Standard orders are shipped from Bernie’s Fine Meats located in Port Washington, WI each week on Mondays through Wednesdays. Orders received by NOON are normally shipped the same day.

NOTE: If an order is placed as UPS Ground and received after Noon on Monday and is considered UPS Zone 3, 4 or 5, Bernie’s will ship the order the following Monday to insure product safety.

Shipping charges are based on merchandise total of items shipped to each separate address.

The following UPS shipping options are available:

  • UPS Ground – Delivery typically in one to five business days of order date
  • UPS 3 Day Select – Guaranteed delivery by the end of the third business day of order date. (Example: Ordered Monday afternoon shipped Tuesday will arrive Friday)
  • UPS 2nd Day Air – Guaranteed delivery by the end of the second business day of order date. (Example: Ordered Monday afternoon shipped Tuesday will arrive Thurday)
    • Note: Some locations in Alaska and Hawaii require additional transit time.
  • UPS Next Day Air Saver –
    • Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 noon, respectively.
    • Residential Destinations: Next business day delivery by end of day.
  • UPS Next Day Air – Guaranteed next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination of order date

U.S. Ground Map Results

Business days in transit from: PORT WASHINGTON, WI 53074

 
 UPS Service Map
 
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. For service availability and to calculate the delivery time for a package shipped between a specific origin and destination worldwide, select Calculate Shipping.

 You may place your order now and specify the approximate future date you’d like your shipment to arrive. We’ll schedule shipment of your order so it arrives as close as possible to the date you specify.

If you don’t specify a preferred arrival time, your order will be shipped immediately.

Please don't be concerned if all ordered items don't arrive in a single carton or on the same day. Due to packing and shipping limitations, parts of multiple-item orders are sometimes shipped separately. Separate item shipping, where necessary, does not affect shipping charges associated with your order.

Holiday Shipping Guidelines

To help ensure delivery of our gifts prior to holidays, please have your order to us by the following dates:

  • Christmas - Dec. 16, 2011

We can deliver Holiday orders placed after these dates; however, expedited delivery at additional cost may be required. Please see Shipping Options above for details and expedited air delivery charges. If you have questions, please call Toll-Free 1-800-883-6065. One of our friendly employees will be happy to assist you.

Gift Address Accuracy

We guarantee your gifts to arrive in perfect condition to the correct street addresses you provide. Delivery services will not forward our packages and most of our gifts do not anticipate reshipping. Please carefully check accuracy of addresses on your gift list and update any that have changed. We're sorry, but we cannot extend our guarantee to orders for which we are given an incorrect address. Orders places with PO Box address will not be completed.

Customer Service

Our employees are available to answer any question you may have about our products or service. Please call Toll-Free 1-800-883-6065.

Product Substitutions

On occasion, and only when necessary, we may substitute items of equal or greater value in order not to disappoint you or your gift recipients. (This is most likely to occur on orders received after our Holiday Gift Shipping Guidelines.) As always, your satisfaction is guaranteed.

Guarantee of Satisfaction

You can buy from Bernie’s with absolute confidence. We guarantee you'll be completely satisfied with everything you purchase from this e-catalog. If you're not delighted in every way, we'll gladly exchange the product, issue a credit or refund the purchase price, whichever you prefer.

Guaranteed.

Privacy Policy

We value you as a customer and are dedicated to working hard to help protect your privacy. For full details on how we do this.

We Respect Your Privacy

Bernie’s Fine Meats respects the privacy of our customers and web site visitors. When you visit or shop with us, we want you to know we always use industry-standard encryption technologies when transferring and receiving consumer data exchange with our site. We do this because it is our goal to serve you efficiently without exposing you to risks concerning unauthorized access to order transaction information.

Online

We collect information on-line when you place orders so that we can efficiently ship your orders and provide you with e-mail order confirmation pertaining to your orders. The information we collect may also be used by us to contact you for marketing purposes. We do NOT, however, share your online order information or telephone number with other organizations for commercial purposes. If you supply us with your telephone number online, you will only receive telephone contact from us regarding orders you have already placed with our company.

Email

If you do not wish to receive email from us in the future, please let us know by sending email to us at sales@berniesfinemeats.com, calling us at Toll-Free 1-800-883-6065 or writing us at the 119 N. Franklin Street, Port Washington WI 53074 and telling us that you prefer not to receive email from our company.

Postal

If you supply us with your postal address online, you may receive periodic mailings from us with information on new products or special purchase opportunities. If you do not wish to receive such mailings, please let us know by sending email to the above address, calling us at the above telephone number or writing us at the above address. We will be pleased to respect your wishes.